Warranty Info

Terms

2-year limited warranty

Your Straum timepiece is built to last. We stand behind our craftsmanship and warrant our watches, bracelets (including clasps, links, pins, screws), and straps against defects in materials and workmanship for two (2) years from the date of delivery — the day you receive your watch, whether it is shipped to you or handed over by an authorised retailer.

If your order has no delivery confirmation from the carrier, your warranty starts no later than five (5) days after shipment. Where the delivery date cannot be established, the warranty runs from the date of purchase.

If you need to send your watch for service, please do not include any packaging you wish to keep—shipping materials may be discarded upon receipt.

What’s Not Covered:

Damage caused by misuse, impact, or improper handling
Normal wear and aging of straps and accessories
Unauthorized modifications or repairs
Water damage resulting from a broken or improperly sealed case

Register your Straum?

Registering your watch activates your two-year international warranty and creates a permanent ownership record for service.

Our email is: support@straum.co.

Need assistance?

If you have any questions or need assistance, our customer care team is here to help.

Our email is: support@straum.co.

Delivery & Tracking

International orders are shipped with DHL Express, and delivery typically takes 1–7 days depending on your location. U.S. domestic orders are shipped with UPS. Once your order has been dispatched, you will receive an email from the shipping courier containing shipment confirmation and tracking details so you can monitor the estimated delivery date.

Shipping to the United States (DDP)

We ship U.S. orders domestically, or with 'DDP' (Delivered Duties Paid), which means you will not face any unexpected customs duties or import charges.

Depending on your state, sales tax may be applied at checkout if legally required.

If you return your watch, customs duties cannot be refunded. Any duties, taxes, or fees that we've incurred will be deducted from your refund.

Most U.S. orders ship domestically and never pass through customs. If a shipment does cross the border, U.S. customs may request a Tax ID to clear it; the carrier will contact you directly if that happens. Unclaimed shipments are returned to us, and return shipping is deducted from your refund.

Change in Duties:
If U.S. customs duties or import charges change between the time your order is placed and the time it is delivered, we will reach out to you in due time to settle the difference.

Shipping to the Rest of the World (DAP)

Delivery At Place (DAP): Orders outside the U.S. and Norway are shipped on a DAP basis. You will be responsible for any import duties, clearance fees, brokerage fees, VAT, or other charges assessed by your local authorities.

Payment of Duties & Fees: These charges are typically paid on delivery. If you return your watch, we cannot refund duties or other import-related fees, and any charges we incur will be deducted from your refund.

Important: Customs officials in your country may require a Tax ID or similar documentation. We cannot override or avoid such requests. If you do not provide the requested information, your shipment will be returned to us and you will be responsible for any related shipping fees.

Customs Policies & Regulations

Customs policies vary widely between countries. For countries other than the United States and Norway, we recommend contacting your local customs office for details about potential import duties or restrictions. When ordering from straum.co, you are deemed the importer of record and must comply with all applicable laws and regulations in the destination country.

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Shipping policy

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Terms

2-year limited warranty

What’s Not Covered:

Register your Straum?

Need assistance?

Shipping Policy

Free Worldwide Shipping

Delivery & Tracking

Shipping to the United States (DDP)

Shipping to Norway

Shipping to the Rest of the World (DAP)

Customs Policies & Regulations

General

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