All final prices include Norwegian VAT (calculated at checkout). We ship Norwegian orders 'DDP' (Delivered Duties Paid), meaning you will not face any unexpected customs duties or import charges.

All prices include VAT for Swiss customers.. Orders are shipped DDP with DHL to Switzerland.

Orders outside the U.S., Norway, and Switzerland are shipped on a DAP (Delivery At Place) basis. You will be responsible for any import duties, clearance fees, VAT, or other charges assessed by your local authorities. These charges are typically paid on delivery. You are deemed the importer of record and must comply with all applicable laws and regulations. Customs officials may require a Tax ID or similar documentation.

We’ve made shopping from the US simple. When you order a Straum, the price you see at checkout is the final price you pay.

All orders are shipped Delivered Duty Paid (DDP). We handle all customs and import duties for you.

Sales tax may be applied at checkout if legally required. Important: U.S. customs officials may require your Social Security Number or Tax ID to clear the shipment. Failure to provide this results in the shipment being returned, and you are responsible for any related shipping fees. If U.S. customs duties change between the order and delivery, you will be responsible for covering the difference.

We offer free worldwide shipping on orders over $200 USD. International orders are shipped with DHL Express, and delivery typically takes 1–7 days depending on your location. U.S. domestic orders are shipped with UPS. Orders placed before 11 AM CET typically ship the same day. Products are shipped from Norway and the United States, but the products are assembled in Switzerland meaning they are of Swiss origin and Swiss tariffs rates apply. All goods are declared at their original purchase value for customs purposes.

No. All final prices include Norwegian VAT (calculated at checkout). We ship Norwegian orders domestic, from our Norwegian warehouse.

No, we ship U.S. orders 'DDP' (Delivered Duties Paid), meaning you will not face any unexpected customs duties or import charges.

We attend a variety of watch fairs throughout the year. Watch fairs are a great place to meet our team and try on our watches. Follow our Instagram page, @straum, for updates on fairs we plan to attend in 2026. Think we should attend a fair near you? Reach out to contact@straum.co to let us know the details.

To stay informed about our latest products and releases, please subscribe to our newsletter at https://straum.co/pages/subscribe. Please also make sure you follow us on Instagram @straum for real-time updates and announcements.

We are sorry to hear you received the wrong item! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s).

Our contact info is: Trade name: Skog Norway AS; Email: contact@straum.co; Physical address: Husebybakken 28B, 0379 Oslo; Trade number: 919 170 735.

Our watches are available at the following retailers: https://straum.co/pages/retailers. As inventory differs by location, please contact the retailer directly to confirm which models they currently have in stock.

We're sorry, but we don't offer any discounts or coupons.

You can modify your order at account.straum.co or by contacting us at support@straum.co.

We accept VISA, MasterCard, American Express, Discover, and PayPal. You can check out in USD, EUR, GBP, NOK, and CHF.

Yes, our watches are rated at minimum 10 ATM/100 meters.

Our Jan Mayen collection features an integrated connection, however, by purchasing our Strap Adapters you can use any 20mm strap of your choice. The Jan Mayen case size is 39mm in diameter. A Micro-adjust clasp is available for purchase separately and will fit all existing Straum bracelets.

Our Stainless Steel products are all made from 316L Stainless Steel. Our Titanium products are all Grade 5 Titanium. We also use sapphire crystal glass, premium leather, and FKM Rubber.

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. We do not cover variations in refund amounts due to changes in currency exchange rates. Customs duties you've already paid cannot be refunded. Likewise, any duties, taxes, or fees that Straum incurred will be deducted from your refund.

We have a 14-day return policy after receiving your item. The item must be in the same condition received—unworn or unused, with tags and protective films, and in its original packaging. All returned watches are examined under a high level of magnification for surface scratches. If the strap has been used or marked, a refund will only be granted on the watch itself. Non-returnable items include custom products (special orders or personalized items) and gift cards. The European Union 14-Day Cooling Off Period applies, with exceptions for certain bespoke pre-ordered products. Returns must be initiated by contacting support@straum.co.

Yes, if a Straum watch is purchased secondhand, the 2-year limited warranty transfers to the new owner. The 2-year limited warranty remains effective from the original date of purchase of the watch. The warranty window does not start over with new owner.

All watches come with a 2-year limited warranty. Watches are identifiable with a serial number inside the watch, but we do not deliver a physical warranty card. The warranty does not cover: damage from mistreatment or improper use, wear and tear, or hardware modifications.