Frequently Asked Questions

Free shipping on orders over $200

24 months warranty

Free returns

Free Worldwide Shipping

For US orders, we ship domestically wihin the US. For all other orders we ship from Norway. We offer free worldwide shipping on orders over $200 USD.

Delivery & Tracking

International orders are shipped with DHL Express, and delivery typically takes 1–7 days depending on your location. U.S. domestic orders are shipped with UPS. Once your order has been dispatched, you will receive an email from the shipping courier containing shipment confirmation and tracking details so you can monitor the estimated delivery date.

Shipping to the United States (DDP)

We ship U.S. orders domestically, or with 'DDP' (Delivered Duties Paid), which means you will not face any unexpected customs duties or import charges.
Depending on your state, sales tax may be applied at checkout if legally required.
If you return your watch, customs duties cannot be refunded. Any duties, taxes, or fees that we've incurred will be deducted from your refund.

Important: U.S. customs officials may require your Social Security Number or Tax ID to clear your shipment. We cannot override or avoid this request. If you do not provide the requested information when asked, your shipment will be returned to us and you will be responsible for any related shipping fees for the return.

Change in Duties:
If U.S. customs duties or import charges change between the time your order is placed and the time it is delivered, we will reach out to you in due time to settle the difference.

Orders placed before February 10th
All orders placed before February 10th will follow our previous shipping policy (as stated at the time of purchase), with all shipments sent as DAP (Delivered at Place).

Shipping to Norway

All final prices include Norwegian VAT (calculated at checkout).
We ship Norwegian orders domestically in Norway.

Orders placed before April 24th
All orders placed before April 24th will follow our previous shipping policy (as stated at the time of purchase). VAT will not be included, and all shipments will be sent as DAP (Delivered at Place).

Shipping to Switzerland

All prices include VAT.
Orders are shipped 'DDP' (Delivered Duties Paid).

Shipping to the Rest of the World (DAP)

Delivery At Place (DAP): Orders outside the U.S., Norway and Switzerland are shipped on a DAP basis. You will be responsible for any import duties, clearance fees, brokerage fees, VAT, or other charges assessed by your local authorities.
Payment of Duties & Fees: These charges are typically paid on delivery. If you return your watch, we cannot refund duties or other import-related fees, and any charges we incur will be deducted from your refund.

Important: Customs officials in your country may require a Tax ID or similar documentation. We cannot override or avoid such requests. If you do not provide the requested information, your shipment will be returned to us and you will be responsible for any related shipping fees.

Customs Policies & Regulations

Customs policies vary widely between countries. For countries other than the United States, Norway and Switzerland, we recommend contacting your local customs office for details about potential import duties or restrictions. When ordering from straum.co, you are deemed the importer of record and must comply with all applicable laws and regulations in the destination country.

General

All goods are declared at their original purchase value for customs purposes.

Fulfillment Locations

We ship products from Norway and the United States.

Need more information? If you have any questions or concerns about shipping, please reach out to our customer support team.

Language

Country / region