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Orders and shipping
Shipping Policy
Common questions
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Warranty information

2 YEAR LIMITED WARRANTY

Straum warrants our watches, bracelet and its components (including clasp, links, pins, screws), and straps to be free of defects in material and workmanship and to meet the timekeeping accuracy specification for a period of two (2) years from the date of original purchase.

If sending the watch, do not include any packaging you wish returned as all shipping materials might be discarded upon receipt.

  • Please note that the warranty does not cover:
  • Damage resulting from mistreatment or improper use.
  • Wear and tear from regular use and the ageing of accessories.
  • Hardware modifications.
  • Damage from moisture that is a result of opening the watch, broken or damaged components.
  • Unauthorised repairs.

If you have any questions or if you want to benefit from the Straum warranty, we invite you to contact our customer care team at support@straum.co 

Repairs and returns
Policies
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Send us an email here (support@straum.co)