We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Note that there might be exceptions, which will be explicitly stated on the product page. These exceptions also apply to the European Union 14 day cooling off period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and protective films, and in its original packaging. You’ll also need the receipt or proof of purchase. For partially fulfilled orders, date of delivery applies to a per-item basis. If the watch is returned in perfect condition, but the strap has been used or marked, a refund will only be granted on the watch. Please note all returned watches are examined under a high level of magnification to check for surface scratches due to the high polished nature of a number of our cases.

To start a return, please contact our customer support at support@straum.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are processed in the original payment currency. We do not cover any variations in refund amounts due to changes in currency exchange rates.

You can always contact our customer support for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions: Certain pre-ordered watches are bespoke and made-to-order, so the regular 14-day return window does not apply. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact our customer support.